Good Morning - Incase you haven’t noticed we have lots of new toys and, if you have been paying attention, a massive new managment system. We have had it for 2.5 years but are just now activating more of its features and transferring everything over to it. It is the best available on the globe. All of our actions relative to dealing with inspections, other than reports which will not change, are totally transferred and will begin kicking in on newly booked home inspections this week. You will notice differences in our correspondence with you, payment processing, report delivery and follow up. Soon the new improved online booking system will be activated. The down side for you, prices will increase a little, they haven’t for many years and our cost of operation has drastically increased, as everyones has. I think you are going to love this new system. I already know that we love it as it brings on board totally paperless function and drastically reduces what has been massive duplication of entries for Pam and I for 25 years.
One of the new features will be the ability to pay online with a check as well as a card. In order to keep our overall cost down there will now be a convince fee for using a card but pay by check will be free. These card charges have gotten completely out of hand as most clients are now using cards for payment.
For 25 years we have not done a very poor job of keeping up with where our business originates. Why did the client book with us. That changes with our new automated text system. This is the question the text asks and our first response from an out of town agent who booked an inspection with Josh on a home she is personally purchasing.
“Please pacify our curiosity about your choice of us for your inspection at ……. to assist us in targeting our marketing efforts. How did you discover us as your inspector? Thanks in advance for you kind assistance.”
Her response: “Google”
Mine: “Thanks for your response! Very helpful”
Her: “It was your good reviews”
WOW, now that is what I want to hear!
If you are curious about those reviews go to our website at www.chrisdhilton.com. On the left hand side you will see a button which says “Click Here if you need a sales pitch”. This is our landing page for our online paid advertising. Don’t be shocked, we love what listing agents, who do not prefer us, call us. Enjoy!
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